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Sun Enterprise[tm] 4500 Server: Field Information Notices

The following list does not include related external storage FINs, unless they are specific to the system.

Implementation (Impl.):
M
= Mandatory (Fully Pro-Active)

C
= Controlled Pro-Active (per Sun Geo Plan)

R
= Reactive (As Required)

FIN

Impl.
Components Affected Description
I0821-1
R
SBus Dual FC Host Adapter (375-3048-01) Customers using SBus Dual FC Adapter (X6757A) at Rev. 50 may notice slow performance on sequential write operations.
I0800-1
R
I/O Boards Ultra Enterprise Exx00 I/O Boards can fail with FEPS error during POST if installed in a slot where there are damaged spring fingers.
I0768-1
R
Sun Cluster 2.X and Dynamic Reconfiguration Sun Cluster 2.X software does not support the hardware DR features of Sun Enterprise Servers.
I0755-1
C
CPU modules Tuning the ecache_scan_rate parameter of the Solaris cache scrubber provides improved Ecache parity error protection on non-mirrored SRAM UltraSPARC II-based systems.
I0724-2
R
18 GB and 36 GB IBM disk drives Failure analysis results have highlighted a significant failure rate for Drive Not Ready (DNR) on returned IBM 18GB & 36GB disk drives. These failures have been observed to occur as a result of the disk drives either been stored or operated in an extremely hot and humid environments.
I0723-1
C
Toshiba DVD-ROM SD-M1401 (390-0025-01) Toshiba DVD-ROM drives (390-0025-01) cannot boot future Solaris releases from DVD media without a firmware patch.
I0719-1
R
Exabyte Mammoth II 8mm tape drives All support calls related to the Exabyte Mammoth II tape drive need to be forwarded to Exabyte. Some customers who have obtained the Mammoth II 8mm tape drive from Exabyte Corporation and have installed it in their Sun environment are calling Sun for support. Sun does not sell or support the Mammoth II Exabyte tape drives.
I0712-1
R
FC-AL GBIC Module 100MB/s (option X6731A, 370-2303) This FIN is to inform the field of a new style GBIC that will be shipping with A5X00 Storage Arrays. Installing a FINISAR GBIC in any platform other than A5X00 will result in a restricted access condition which may result in unanticipated downtime.
I0707-1
R
464MHz CPU Modules Booting from the network can fail with Solaris 2.5.1 and Solaris 2.6 when using 464MHz or faster processors.
I0689-1
R
Torque Tool To torque correctly on a specific Sun Products, refer to the Torque tool matrix for correct Torque Bit Type/Size and Torque Setting.
I0683-1
R
CPU/Memory and I/O Boards New service procedures are available for detached heat sinks on EXX00 CPU and I/O boards. There is now a new recommendation to replace the defective board with a replacement board containing an improved heat sink design.
I0656-1
C
400MHz 8M/4M UltraSPARC II Modules

Patches provide better handling of over temperature limits and danger limit detection for the 400MHz 8M/4M UltraSPARC II modules.

OS Versions Required Patches
Solaris 2.5.1 103640-33 or later
Solaris 2.6 105181-25 or later
Solaris 7 106541-11 or later
Solaris 8 108528-04 or later
I0647-1
R
FC-AL SBus Card (FC100/S 501-3060-06)
FC-AL SBus Card (FC100/S 501-5202-03)
FC-AL SBus Card (FC100/S 501-5266-04)

Fcode upgrade instructions for the FC100/S Host Adapter supplied with the following luxadm patches can lead to obsolete fcode being installed.

  • 105310-14 SunOS 5.5.1: Patch for socal, sf driver, and luxadm
  • 105375-25 SunOS 5.6: sf & socal driver patch
  • 107473-06 SunOS 5.7: luxadm patch
  • 109529-03 SunOS 5.8: luxadm, liba5k and libg_fc patch

The latest fcode for the FC100/S Host Adapter has been moved to patch 109400-03 for all versions of Solaris. This change is not reflected in the README files of the luxadm patches currently available (105310, 105375, 107473 and 109529). These patches still provide a lower version of the FC100/S fcode (1.11) and give instructions for installing it.

I0616-1
C
CPU Module Solaris kernel patches provide improved handling and reduction of CPU, Ecache, and main memory errors in UltraSPARC systems. All customers on Solaris 2.5.1, 2.6, 7 and 8 are encouraged to consider upgrading to these kernel patches as they become available.
I0599-1
R
Power/Cooling Module (300-1260/300-1444) Power/Cooling module handling and fault diagnosis N+1 configurations may suffer a Silent Mode Failure. The system will be functioning but may be in a state that leaves it vulnerable to a system crash.
I0588-1
R
Memory When using mixed density memory modules, certain combinations of memory banks result in fatal reset while running POST before a system boot. This problem occurs when using memory modules of 2GB/bank and 1 GB/bank together and memory interleaving is enabled on systems with PROM version 3.2.25 or less.
I0587-1
R
CPU Modules

Systems may suffer down time due to Fatal Reset Error. If the failure message is not understood as E-Cache Tag Parity Error, the solution rendered may not fix the problem resulting in troubleshooting delays and extended downtime.

Any Fatal Reset errors in the UE 3X00 to UE 6X00 servers should be evaluated to determined whether it is because of Ecache Tag error. Do not assume that a Fatal Reset error implies that the system board is defective.

I0586-1
R
I/O Board with SOC+; A3500FC StorEdge Array Clarification of the hardware and software requirement to connect the onboard SOC+ device on I/O boards used with an A3500FC StorEdge Array.
I0579-1
C
Differential Ultra/Wide SCSI, UDWIS/S (370-2443-01/02); Systems with Ultra DWIS/SBus Host Adapter slow to a halt under heavy IO loads and the Console displays "SCSI transport failed" error messages. The failures will cause timeouts on the SCSI bus and drastically slow down the IO operations and eventually hang the system.
I0578-1
R
Alternate Pathing Documentation The Sun Enterprise Alternate Pathing (AP) 2.3 AnswerBook package is missing from the AP 2.3 release.
I0570-3
R
CPU Modules The current diagnostic procedure to identify the faulty CPU module from CPU Ecache parity errors is flawed, and it could easily lead to the wrong CPU being replaced. Make sure to follow the appropriate instructions and guidelines to CORRECTLY identify Ecache panic fault diagnosis on multi-cpu systems.
I0569-1
R
Differential Ultra/Wide SCSI, UDWIS/S (370-2443-02) Any system installed with a UDWIS/S (isp-fcode 1.28) has the possibility of displaying "invalid command" messages during POST, "probe-scsi-all" at the ok prompt, booting IF the variable "diag-switch?" is set to "true", or boot -hv from external storage..
I0567-1
R
CPU Modules Cleaning kit available for cleaning silicon oil from CPU module on the system board.
I0559-2
M
CPU and I/O Modules Using Fast Arbitration can cause intermittent fatal resets.
I0552-1
C
Differential Ultra/Wide SCSI, UDWIS/S (370-2443-01); Differential Ultra/Wide SCSI, DWIS/S (370-1704-0X); Single-Ended Fast/Wide SCSI, SWIS/S (370-1703-0X) SCSI devices (especially in a multi-hosted configuration) may go offline after isp errors. The most likely configuration to experience this problem is multi-hosted and shared storage devices connected to differential SCSI cards using the isp driver, or MultiPack/ UniPack connected to single-ended SCSI cards using the isp driver.
I0547-1
C
Differential Ultra/Wide SCSI, UDWIS/S (370-2443-01) Intermittently, SCSI devices connected to a UDWIS card may not be usable after a reboot. This can prevent a system from booting if the UDWIS card connected to the boot device is affected.
I0540-1
R
Sun Cluster 2.2 Upgrade of HA 1.x clusters to Sun Cluster 2.2 may fail if HA-NFS is absent. The upgrade will fail because the /etc/opt/SUNWhadf/nfs/dfstab file does not exist on the machine being upgraded.
I0539-1
R
Alternate Pathing Software Enterprise Server Alternate Pathing 2.2 product is incorrect on the Solaris 8/99 Media Kit. The Solaris 8/99 version is missing several bug fixes and is not patchable via normal patch mechanisms.
I0516-1
R
8mm Tape Drive (370-2183-02, 370-2184-02, 370-2401-02) Firmware upgrade for EOL Mammoth 8mm tape drive.
I0469-1
R
FDDI 5.0 SAS/DAS Assemblies Sun FDDI SBus Adapter 5.0 SAS/DAS mounting screws may not fit the EMI plate due to excessive plating.
I0426-1
R

EXX00 Disk Cards

EXX00 disk card status LEDs changed to "OFF-ON-OFF" on boot up with Solaris 2.6 HW 5/98 or above. Prior to Solaris 2.6 HW 5/98, the EXX00 disk card status LEDs were set to "ON-OFF-ON."

I0412-1
R
SunATM-155/MFiber SBus Adapter (501-2794-08), SunATM-155/UTP5 SBus Adapter (501-2795-06) SunATM-155 SBus board replacement may render interface unrecognizable.
I0403-2
R
CPU Modules Failure to handle CPU Modules correctly can result in physical damage. Such damage may result in immediate failure or intermittent failures. The Augat connectors have a greater chance of damage if proper torquing techniques are not followed.
I0377-1
R
Memory errors ECC Memory Error Guidelines for Enterprise servers. Excessive ECC memory errors on EXX00 servers are alterations of stored data bit(s) in the memory or in the data path. EXX00 Memory, ECC or Parity error(s) can be categorized and diagnosed based on the status of the error(s).

 

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