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Sun Ray[tm] 1 Appliance: Field Information Notices

Implementation (Impl.):
M = Mandatory (Fully Pro-Active)
C = Controlled Pro-Active (per Sun Geo Plan)
R = Reactive (As Required)

FIN
Impl.
 Components Affected Description
I0686-1
R
 21" Monitors If a Sun 21" Premium Monitor is used with SunRay 1 (380-0428-01), the monitor may experience moire effect in the displayed video.
I0681-1
R
 Payflex Smart Card w/ art (595-5763-01), Payflex Smart Card Blank (595-5764-01) If using Sun Ray server S/W 1.0 or 1.1, the hotdesking with Payflex smart cards will not be recognized.
I0532-1
R
 Sun Ray 1 Trouble Shooting Guide (805-7871-10)

Incorrect "Action to Take" information indicated in the Sun Ray 1 Troubleshooting Guide.

The Sun Ray 1 (Network Appliance) is currently shipping with a Trouble Shooting Guide (pn 805-7871-10) which contains incorrect "Action to Take" information for a specific failure Icon. Sample of the incorrect Icon notation shown below:

Icon What it means Action to take 
--------
|      |
|      |
|      |   ---  
|      |---| |  
|      |   ---  
--------
 An unrecoverable hardware failure has occurred. Contact your system administrator for a new unit.*

The "Action to Take" instruction to obtain a new unit is incorrect and could cause many NTF Sun Ray 1 units to be returned to Sun. The "Action to Take " should only indicate "Contact your System Administrator".

 

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