| FIN |
Impl.
|
Components
Affected |
Description |
| I0886-1 |
R
|
Manual Set Sun RSM Array 2000 (825-3869-02)
RAID Manager 6.1 CD (798-0188-01)
RAID Manager 6.1.1 (798-0522-01)
RAID Manager 6.1.1 Update 1 (798-0522-02)
RAID Manager 6.1.1 Update 2 (798-0522-03)
RAID Manager 6.22 CD (704-6708-10)
RAID Manager 6.22.1 CD (704-7937-05) |
Systems with StorEdge A1000, A3x00 or A3500FC Arrays, whic
h are
configured to run under volume manager software, may experience
database or application problems when repeated disk I/O error retries
occur. Excessive RDAC and Solaris disk driver retry attempts on I/O
errors may result in database managers (such as Oracle) or applications
to timeout. This may cause the applications to crash or run very
slowly following an I/O timeout. |
| I0865-1 |
R
|
CD Sun StorEdge RAID Manager 6.22 (704-6708-10(
CD Sun StorEdge RAID Manager 6.22.1 (704-7937-05) |
Disks in StorEdge A1000/A3x00/A3500FC arrays may sometimes be shown as
having physical device paths in addition to pseudo device paths with
the 'format' utility. Although the disks and arrays will continue to
function normally, this issue may cause confusion for system
administrators and support personnel.
This issue applies to any system type with StorEdge A1000/A3x00/A3500FC
arrays with Raid Manager 6.22 or 6.22.1 installed. |
| I0860-1 |
C
|
RAID Manager 6.1.1 (798-0522-01)
RAID Manager 6.1.1 Update 1 (798-0522-02)
RAID Manager 6.1.1 Update 2 (798-0522-03)
CD, SUN STOREDGE RAID Manager 6.22 (704-6708-10)
CD, SUN STOREDGE RAID Manager 6.22.1 (704-7937-05) |
Installation of Patch 112126 for RAID Manager 6.22.1 (RM 6) fails on
Solaris 9. This patch was not designed to be loaded on Solaris 9,
although RM 6 and the patch contents function properly on Solaris 9. |
| I0845-1 |
R
|
RAID Manager 6.1.1 & Update 1/2 (798-0522-03 or lower)
RAID Manager 6.22 CD (704-6708-10)
RAID Manager 6.22.1 CD (704-7937-05) |
Sun StorEdge A1000/A3x00/A3500FC Arrays with RAID Manager 6 (RM6) may
hang for up to 8 minutes when they contain more than one failed IBM disk
drive. |
| I0828-1 |
R
|
CD Sun StorEdge RAID Manager 6.22.1 (704-6708-10) |
LUNs may become inaccessible after upgrading from RM 6.22 to
6.22.1 or after adding unformatted disk drives to RM 6.22.1. |
| I0791-1 |
R
|
Brocade 16-port 2Gb switch
(370-4949-01)
Brocade 16-port switch (370-4396-01)
Brocade 8-port switch (370-4395-01) |
This FIN will explain the field
procedure for the installation of Brocade 8 and 16 port switches into a
Sun rack. There is no downtime and little customer impact as a result of
this issue. |
| I0786-1 |
R
|
RAID Manager 6.1 CD (798-0188-01)
RAID Manager 6.1.1 (798-0522-01)
RAID Manager6.1.1 Update 1 (798-0522-02)
RAID Manager6.1.1 Update 2 (798-0522-03)
SUN STOREDGE RAID Manager 6.22 CD (704-6708-10)
A1000
A3000
A3500
A3500FC |
Newly installed A1000/A3x00/A3500FC
arrays might not be useable under Solaris 8 when added with the RAID Manager
'hot_add' command. The LUNs for these arrays will not be recognized and
are not listed in the output of 'format'. This FIN will describe the problem
and provide the proper procedures for adding these arrays under Solaris
8. |
| I0782-1 |
R
|
A1000 Array
A3000 Array
A3500 Array
A3500FC Array |
Adding new disk drives to StorEdge
A1000/A3x00 arrays must be done properly to avoid loss of LUNs. |
| I0777-1 |
R
|
SBus Dual FC Network Adapter
(375-3048-01)
SBus I/O Board with SOC+ (501-4266-08)
I/O Board with SOC+ (501-4833-01)
Graphics I/O Board with SOC+ (501-4884-07)
FC-AL SBus Card (FC100/S) (501-5202-03)
FC-AL SBus Card (FC100/S) (501-5266-04)
A3500FC FC-AL Array Ctrlr w/Memory (540-4026-01) |
In some configurations, after
a Fibre Channel (FC) loop disruption such as a system reboot or a plugging/unplugging
of the FC cable at the FC hub, the SOC+ HBA might intermittently take the
FC loop down. Also, it is possible that a LIP (Loop Initialization Primitive)
received on an idle port of a SOC+ HBA can disrupt I/O activity on the second
port of that HBA. |
| I0744-1 |
R
|
Sun StorEdge RAID Manager
6.22 CD (704-6708-10)
Sun StorEdge RAID Manager 6.22.1 CD (704-7937-05) |
RM 6.22.1 problems reported
in BugId 4521759 have been fixed with Patches 112126-01 for Solaris 8 and
112125-01 for other Solaris versions above Solaris 2.5.1. |
| I0738-1 |
R
|
Sun StorEdge RAID Manager
6.22 CD (704-6708-10)
Sun StorEdge RAID Manager 6.22.1 CD (704-7937-05) |
Access to Oracle, Sybase and
other databases on the StorEdge A1000 and A3x00 Array may fail when PatchID
108834-03 (or higher) or 108553-03 (or higher) have been installed on RAID
Manager 6.22, or if running RAID Manager 6.22.1. Access to database logs
or other files that are directly stored on A1000/A3x00/A3500FC LUNs can
also appear to fail. Non-root users can not access raw partitions. |
| I0736-1 |
R
|
A3500FC Controller |
If proper steps are not taken
to replace an A3500FC controller in a clustered environment, one of the
nodes will not recognize the new controller and force it to go offline resulting
in a single point of failure. Also it will result in the WWN (World Wide
Number) of the new controller not being updated on one of the nodes in the
cluster. |
| I0727-1 |
R
|
Sun StorEdge RAID Manager
6.22 CD (704-6708-10)
Sun StorEdge RAID Manager 6.22.1 CD (704-7937-05)
A1000
A3500
A3500FC |
The information in this FIN
is provided as a guideline for authorized Enterprise Services Field Representatives
in recovering A1000/A3x00 controller C numbers after a device path changed
due to reboot -r. |
| I0724-2 |
R
|
18 GB and 36 GB IBM disk drives |
Failure analysis results have
highlighted a significant failure rate for Drive Not Ready (DNR) on returned
IBM 18GB & 36GB disk drives. These failures have been observed to occur
as a result of the disk drives either been stored or operated in an extremely
hot and humid environments. |
| I0712-1 |
R
|
FC-AL GBIC Module 100MB/s
(option X6731A, 370-2303) |
This FIN is to inform the
field of a new style GBIC that will be shipping with A5X00 Storage Arrays.
Installing a FINISAR GBIC in any platform other than A5X00 will result in
a restricted access condition which may result in unanticipated downtime.
|
| I0711-1 |
R
|
16-PORT Python Switch (370-4276-01)
|
Some StorEdge Network FC Switch-16
units were assembled and shipped from the vendor with their mounting brackets
reversed. This could potentially result in these switches being installed
backwards in the 72-inch StorEdge Expansion Cabinet. This improper installation
may cause the inlet temperature of the switch to exceed its recommended
range and this could affect the performance and the life of the switch.
In addition, the connecting fibre cables might be damaged by hitting the
rear cabinet door and may require replacement. |
| I0709-1 |
R
|
Sun StorEdge RAID Manager
6.22 CD (704-6708-10)
Sun StorEdge RAID Manager 6.22.1 CD (704-7937-05) |
After replacing a controller
FRU on A1000/A3x00/A3500FC with RM 6.22.1, the NVSRAM must be reloaded. |
| I0704-1 |
R
|
OEM Module GBIC Ancor (370-2303-03)
8-port swtch Brocade Silkworm 2400 (370-4395-01)
16-port swtch Brocade Silkworm 2800 (370-4396-01)
IBM GBIC (370-3975-01)
Finisar GBIC (370-4379-01) |
Sun Professional Services is selling Brocade Silkworm Switches containing
GBIC's which have no Sun label or part number. This FIN will provide guidance
for replacing these non-Sun GBIC's in the case of failure. All Brocade
Silkworm switches that are re-sold through Sun Professional Services (PS)
will contain IBM or Finisar GBIC's without Sun part numbers, which are
identical to the short wave GBIC's that Sun currently sells and supports.
The Brocade switches themselves will have a Sun part number (370-4395-01
or 370-4396-01) and a serial number label, but the GBIC's in the switches
may not have a Sun part number. The non-Sun GBICs will be labeled as follows:
| Vendor |
FAB Markings |
| IBM |
IBM42S10LNNAA20 |
| Finisar |
FTR-8519 |
|
| I0700-1 |
R
|
FC Switch-16 (370-4276)
FC Switch-8 (370-4035)
FC Switch-8 Assy (540-4372)
FC Switch-16 Assy (540-4751) |
StorEdge Network FC Switch-8
and StorEdge Network FC Switch-16 products installed in a Storage Area Network
(SAN) configuration must have the proper level of firmware installed for
proper operation. All switches in the SAN must contain matching firmware
versions. Failure to verify and install the correct switch firmware when
installing or replacing switches in a SAN can cause the switch to fail.
It is important that the firmware of existing switches in a SAN and any
replacement switch be checked for compatibility when installing a new switch
into the SAN configuration. |
| I0698-1 |
R
|
Sun StorEdge RAID Manager
6.22 CD (704-6708-10) |
Installing RAID Manager 6.22
patches 108834-09 and 108553-09 may generate false or misleading warning
messages "UNRESPONSIVE DRIVES" when running the 'healthck' or 'drivutil'
commands and report excessive false 9501 messages. |
| I0688-1 |
R
|
MNL Set, SUN RSM ARRAY 2000
(825-3869-02)
RAID Manager 6.1 CD (798-0188-01)
RAID Manager 6.1.1 (798-0522-01)
RAID Manager6.1.1 Update 1 (798-0522-02)
RAID Manager6.1.1 Update 2 (798-0522-03)
SUN STOREDGE RAID Manager 6.22 CD (704-6708-10) |
Raid Manager 6.22 has been
qualified by SUN QAST to run on Solaris 2.5.1. |
| I0685-1 |
R
|
RAID Manager 6.1 CD (798-0188-01)
RAID Manager 6.1.1 (798-0522-01)
RAID Manager6.1.1 Update 1 (798-0522-02)
RAID Manager6.1.1 Update 2 (798-0522-03)
SUN STOREDGE RAID Manager 6.22 CD (704-6708-10)
|
This FIN highlights the precautions that should be followed if performing
Solaris Operating Environment upgrades on the system with Sun StorEdge
RAID Manager software installed, Absence of these precautions could result
in data loss or possibly the data corruption. When upgrading from Solaris
2.6 to any higher Solaris version, a copy of the file /kernel/drv/sd.conf
needs to be backed up and then restored after the upgrade. If this action
is not taken then an upgrade will result in repeated error messages upon
boot up and an inability to scan the array module
|
| I0670-1 |
R
|
RAID Manager6.1.1 Update
1(798-0522-02)
RAID Manager6.1.1 Update 2 (798-0522-03 )
Sun StorEdge RAID Manager 6.22 CD (704-6708-10) |
The replacement procedure
for the SCSI controller board (ESM card) in a D1000 disk array is not well-documented.
If the proper procedure is not followed, complications can arise which might
lead to data loss. This FIN describes correct ESM replacement procedures
and gives examples of additional problems which might occur as a result
of an ESM card failure and its subsequent replacement. Replacement of the
D1000 ESM card may result in drives being "failed" in one or more drive
trays of an A3x00/A3500FC array. A failure of an ESM card will cause the
entire D1000 tray to go offline. As a result, all disks in the D1000 tray
will go offline until the ESM card is replaced. |
| I0648-1 |
R
|
Solaris 2.5.1: /kernel/drv/sd
driver
Solaris 2.6: /kernel/drv/ssd and /kernel/drv/sd drivers
Solaris 5.7: dad, sd, ssd, uata drivers |
On an A3x00 disk subsystem,
one or more disks may go offline unexpectedly during operation, which can
cause applications to fail or lose data. With no warning, one to a few disks
(LUNs) may go OFFLINE. Some come back on their own, however the one which
has the most hits will go offline periodically until the system is rebooted.
The problem will reappear. Replacing disks does not solve the problem. The
following type of messages will be reported in /var/adm/messages:
Apr 5 03:00:58 unix: WARNING: /sbus@3,0/QLGC,isp@0,10000/sd@5,0
(sd20):
Apr 5 03:00:58 unix: offline |
| I0637-1 |
C
|
Power Sequencer Cables |
Power sequencer cables in
StorEdge A3500/A3500FC 1x5 configurations may be connected incorrectly,
causing potential data access issues. The L5, R5, L6, and R6 power sequencer
cables on a certain number of A3500/A3500FC arrays were installed in the
wrong order at Sun Manufacturing. This causes the controllers to power-up
before the D1000 disk trays. The controllers search for disks and try to
configure LUN's while the disks are still spinning up. |
| I0634-1 |
R
|
A3500
A3500FC
rm 6.1.1 (798-0522-01 )
rm 6.1.1 Update 1 (798-0522-02)
rm 6.1.1 Update 2 (798-0522-03)
rm 6.22 CD (704-6708-10) |
A3x00/A3500FC controllers
failover whenever the driver or the RM 6 host software detects a failure
in one of the dual controllers. At this point the redundant system has a
single point of failure, ie the remaining controller. Customers can be quite
anxious about every message and delay at this stage. The purpose of this
FIN is to help the field set the right expectations for the customer. |
| I0619-1 |
R
|
rm 6.1.1 (798-0522-01 )
rm 6.1.1 Update 1 (798-0522-02)
rm 6.1.1 Update 2 (798-0522-03)
rm 6.22 CD (704-6708-10)
|
Proper procedures for booting
from StorEdge A1000 or A3x00 hardware RAID device, including known issues
and problems. |
| I0612-1 |
R
|
rm 6.1.1 (798-0522-01 )
rm 6.1.1 Update 1 (798-0522-02)
rm 6.1.1 Update 2 (798-0522-03)
rm 6.22 CD (704-6708-10) |
rm6 may detect a non-existent
2MB dacstore on factory formatted hard disk drives.
When adding new drives to the A1000, A3x00, or A3x00FC user may be unable
to create LUNs or replace failed drives within existing LUNs using RM6.1.1
or RM6.22. |
| I0594-1 |
R
|
Factory A3500 SCSI controller
(596-2561-01) |
Some StorEdge A3500 product
shipped with the StorEdge A3000 name tag leading customers to believe the
wrong product was delivered. |
| I0590-1 |
C
|
UPGRADE, A3500FC/Tabasco (595-5201-01
)
UPGRADE, A3500FC/Dilbert (595-5200-01) |
After performing A3500 SCSI
to FC upgrade process per the documented procedure, Product ID displayed
via a 'Module Profile' still indicated SCSI controller. The cause of this
problem was that the controllers were installed cold (the array powered
off). And when power was re-applied, the NVSRAM in the disk drive Dacstore
would update the new FC controllers. Therefore, over-write of the FC NVSRAM
with SCSI NVSRAM has occurred. |
| I0586-1 |
R
|
rm 6.22 CD (704-6708-10) |
This FIN is intended to clarify
the hardware and software requirements to connect the onboard SOC+ device
on I/O boards used in Enterprise Server E3X00 through E6X00 with an A3500FC
StorEdge Array. |
| I0573-2 |
C
|
Sun RSM Array 2000 Mnl (825-3869-02)
rm 6.1 CD (798-0188-01)
rm 6.1.1 (798-0522-01 )
rm 6.1.1 Update 1 (798-0522-02)
rm 6.1.1 Update 2 (798-0522-03)
rm 6.22 CD (704-6708-10) |
StorEdge A1000, A3000, A3500,
A3500FC requires the existence of LUN 0 for proper operation. This FIN has
critical impact to all A3X00/A3500FC/A1000 configurations on all Sun Ultra
Enterprise platforms using all versions of Solaris/SunOS. Ultra Systems
experiencing faults documented in this FIN can be down for extended periods
or until LUN 0 is installed. |
| I0566-2 |
R
|
n/a |
Patch Id  108553
is required to run Solaris 8 with Raid Manager 6.22. RAID Manager 6 is currently
not supported on Solaris 8, attempting to boot Solaris 8 with RM 6.22 installed
will produce an error message as shown below; "rdriver not loading, ie "drvconfig:
driver failed to attach: rdriver". This means that the data on A3x00/A1000
arrays will not be accessible under Solaris 8. This applies to all versions
of RM 6.0, 6.1, 6.1.1, and 6.22 when running Solaris 8. (6-12-00) |
| I0557-2 |
C
|
RAID Manager6.1.1 (798-0522-0X) |
After a RM6.1.1 upgrade the
customer will notice that the A3000 or RSM2000 LUNs created with Raid Manager
firmware 2.5.2 are smaller in capacity than LUNs created prior to the upgrade
even though the drive groups show the same size. This condition will be
seen when the LUNs created and use the maximum available capacity in the
drive group. |
| I0553-1 |
R
|
A3x00 Controller Replacement
Guide (805-7854-11) |
The firmware download procedure
documented in the A3x00 Controller Replacement Guide pn 805-7854-11 is incomplete
and misses some critical instructions. If the FW downgrade procedure in
the document is strictly followed, the controller will fail to become ready.
Consequently Our Enterprise Services Logistics Organizations have seen a
large number of A3x00 controller returned defective. |
| I0551-1 |
R
|
rm 6.1.1 CD (798-1036-01)
rm 6.22 CD (704-6708-10) |
Boot process and controller
on-line process may take hours in systems with large StorEdge A3000, A3500
or A1000 configs. |
| I0531-2 |
C
|
rm 6.22 (704-6708-10) |
StorEdge A3500FC with preconfigured
LUNs may encounter errors if parallel LUN modifications are made using SBus
host adapters. The StorEdge A3500FC is shipped with preconfigured logical
units (LUNs) that have been specially optimized for data storage in most
applications. However, any customer that requires or attempts parallel LUN
modifications to the LUNs while using SBus host adapters will experience
Bug ID 4272887
with the following error messages:
- LUNs in use by another host
- LUN being modified
- Lost communication with the controller module |
| I0520-1 |
C
|
n/a |
Swapping a disk within a clustered
environment could cause issue for a customer's clustered environment in
the future if the disk is the quorum device. Failure to notice that the
failed disk is the quorum device and swapping it will cause the cluster
to invoke manual intervention if the cluster goes into failure fencing or
split brained activities. |
| I0511-2 |
C
|
Sun Enterprise VM 2.5
Sun Enterprise VM 2.6
Sun StorEdge Volume Manager 2.6
Veritas Volume Manager 2.5
Veritas Volume Manager 2.6
|
Enabling DMP under Volume
Manager 2.5/2.6 with RDAC and RSM2000/A3x00/A3500FC may cause private regions
to be lost. This FIN is not applicable to VxVM 3.0.2 or higher. There have
been several reported cases where systems with an attached RSM2000/A3x00/A3500FC
with Volume Manager on top of RM6 LUNs have experienced the corruption of
the Volume Manager configurations. The purpose of this FIN update is to
notify that VxVM 3.0.2 and A1000s are not affected. |
| I0509-1 |
C
|
Sun RSM Array 2000 Mnl (825-3869-02)
rm 6.1 CD (798-0188-01)
rm 6.1.1 (798-0522-01 )
rm 6.1.1 Update 1 (798-0522-02)
rm 6.1.1 Update 2 (798-0522-03) |
In order for RM 6 software
to configure multiple LUNs, it adds entries to the sd.conf and rdriver.conf
files. The add16lun.sh script is a case in point as it enlarges the sd.conf
for 16 LUNs for all targets. However, there is bug in the Solaris kernel
that sometimes causes a panic if a *.conf file is greater than 8k bytes.
|
| I0505-2 |
R
|
Sun RSM Array 2000 Mnl (825-3869-02)
rm 6.1 CD (798-0188-01)
rm 6.1.1 (798-0522-01 )
rm 6.1.1 Update 1 (798-0522-02)
rm 6.1.1 Update 2 (798-0522-03) |
When a RAID 0 LUN with a mounted
file system experiences a failure that shows a "dead" LUN status, the recovery
procedure needs to be augmented. If the Recovery Guru is unable to unmount
the file system, the recovery will not complete, even though there is a
message indicating the recovery can proceed even with mounted file systems.
Note that RAID 0 LUN's behave like non-RAID devices. The processes doing
I/O to the dead LUN need to be stopped and Recovery Guru re-run so the unmount
will complete and the recovery can proceed. |
| I0473-1 |
R
|
rm 6.1.1 Update 1 (798-0522-02) |
Solaris 7 upgrade recommendations
for StorEdge A3x00/A1000. In reference to BugId# 4141207
"No support for A1000 on Solaris 2.7". The following symptoms may be encountered:
The driver succeeds in attaching but the lun devices for A1000 under /dev/rdsk
are not mapped to pseudo/rdnexus@3/rdriver@5,4:a,raw as expected. |
| I0447-1 |
C
|
Patch 105463-05
Sun Enterprise VM 2.5
Sun Enterprise VM 2.6 |
When patch 105463-05
(SEVM2.5 patch) is applied on an operational system, and the system is rebooted,
some storage devices may appear to be missing or longer listed. This symptom
may also be experienced when installing EVM2.6, upon execution of vxinstall,
not all of the storage devices on the system will be available for EVM to
use. This may happen on systems that have a mixture of storage devices,
although there have been reports of systems with a single SPARCstorage Array
attached, experiencing loss of access to some of the disks after application
of this patch. The device loss is due to a modification that had been made
to the DMP driver binary file in this release of the patch. Systems that
have disabled DMP operation will not experience this problem. |
| I0440-1 |
C
|
rm 6.1.1 (798-0522-0X) |
RM6.1.1 with StorEdge A1000,
A3000 or A3500 may experience status check problems. Reference bugids 4164090,
4153015,
4094014,
& 4023075 |
